Welcome to ShipShark!
Here you'll find everything you need to get started with our efficient logistics platform.
From simple integration to advanced order management, we guide you through every single process so you can focus on growing your e-commerce business.
Get started with our onboarding here
Documentation Contents
- Welcome to ShipShark!
Onboarding
- How do I communicate with Shipshark?
- Introduction to onboarding
- Step 1: Invite us
- Step 2: Sign up for supplier service
- Step 3: Fill out the master card
- Step 4: Add data in Shopify
- Step 5: Await invitation to Peak & Webshipper
- Step 6: Adding Shipping Methods in Shopify
- Step 7: Get pre-orders ready
- Step 8: Create a test order
Delivering goods
Order challenges
Peakwms
- Add phone number on your PeakWMS integration for return labels
- Can I change a delivery location before the package is shipped?
- Can I postpone a shipment to a future date?
- Can I resend an order to the customer?
- Create Purchase Order in Peak
- Demand planning i Peak
- Demand planning in Peak
- How do I change my shipping address or shipping method?
- How do I manually create an order?
- How do I manually download an order from Shopify to PeakWMS?
- How do I see orders that have no shipping method?
- How do I track my orders and where can I track them?
- How to set/change shipping method on an order
- How to set your return and sender address
- Introduction to Peak
- Inventory in Peak
- Inventory value in Peak
- Managing alarms
- My orders are expired, but I want to ship them, how can I do that?
- Priority orders
- Splitting orders
Returns
- Condition of the item upon return
- Create return labels in Peak
- How does labelless work at DHL?
- How does labelless work for Bring?
- How does the DAO Return labelless code work?
- How does the GLS Return QR code work?
- Registration of returns
- Shipshark's return portal
- The return process in general
- When does Shipshark take returns?
Shipping with shipshark
- Activate sending
- Add Bring & UPS as shipping method
- All about custom packaging
- Choice of shipping methods depending on weight & volume
- Enable Click & Collect
- Customs information
- Delivery of goods on pre-order
- Do I need to have an upgraded Shopify plan to show dynamic parcel shops through CCS?
- Do you also ship my products on holidays and weekends?
- Download the Webshipper app
- Expanding into new markets
- Expansion to Norway
- How can I set up pre-orders?
- How do I claim compensation from GLS?
- How do I create a product A/B test in my shop system so that it also works in PeakWMS?
- How do I make a claim for compensation from DAO?
- How do I track my orders and where can I track them?
- How long can an order remain unshipped?
- How long does it take from when you receive my goods until they are shipped to customers?
- How to create shipping methods
- If you can't find your products in PeakWMS
- Sending spare parts
- Set up your checkout and shipping methods
- Setting up bundles
- Shipsharks returportal
- Should I invite your account as a staff invite?
- Transfer of responsibility
- What is the process when I use Shipshark?
- When do you ship?
- Which Shopify plan should my store be on?
Webshipper