The return process in general

At Shipshark, we are "only" responsible for registering the goods you receive back and assessing their condition depending on what has been agreed.

This also means that you have to refund the customer or make an exchange yourself. You can use our returns portal to make this process even easier for you and your customers. You can read more about our returns portal here.

Make a refund

As soon as we have registered an item that has been returned and the customer wants a refund, you must make the refund yourself
Go in Shopify
Find the order
Press "Refund"
Make sure you have NOT ticked the "add back in stock" box for the item
Press "Complete payment"

2. Make an exchange

As soon as we have registered an item that has been returned and the customer wants a refund, you must make the refund yourself
Go in Shopify
Find the order
Press "Duplicate"
Select the item that the customer should receive instead
Press so that the order value becomes 0
Press "Mark as paid" or "Mark as paid"