My order is awaiting Replenishment

At Shipshark we have pick locations and replenishment locations. If an order shows that it is awaiting "Replenishment" ("Genopfyldning"), it simply means we need to refill stock from a replenishment location to a pick location. Your order will go through as soon as replenishment is done — and we do that 1–2 times daily.

In practice this happens because we have racks that are 6 metres high. To run our warehouse efficiently, some of your products sit on shelves we can pick from, while others are stored high up under the roof.

You do not need to write to us about this — we check several times a day.