Enable Click & Collect

As a Shipshark customer, you can take advantage of click & collect. This works especially well for higher volume webshops for customers who need to get their order before a birthday or other special occasions like Christmas, which in itself will significantly increase your conversion rate. Here's how to set it up:

1. Aktiver Click & Collect i Shopify

   • Select "Settings", choose "Shipping and delivery", scroll down to where it says "Pickup in store", press "Set up"

   • Write the instructions that the customer needs to be informed about. We recommend: "Remember your order confirmation when you pick up your order." and select "expected pick-up date" - here you can select "4 hours".

2. Remember to name your inventory as follows in Shopify:

YOUR WEBSHOP Warehouse

Haraldsvej 66, Hall D, 8960 Randers SØ, Denmark

3. Enable pickup in Peak

Create the shipping method by setting it up under shipping integrations.

NOTE: Remember to set your webshop as the "item owner":

Activate pickup by going to order and enabling "Use pickup work dialog"

Your customer will automatically be notified by Peak when the order is ready for pickup and simply needs to provide their order number at pickup.

4. Set up your shop logo and name

PeakWMS will automatically send an email to your customers when a click & collect order is picked and ready for collection. In PeakWMS under "Settings" -> "Integrations" -> "Webshop", you can make sure that PeakWMS has your correct logo and webshop name.

Fill in "Logo" with an image link to your logo (png or jpg format)

And under "Sender address" fill in your webshop name.

Leave all other fields as they are.

Enable Shopify Notifications

Step 1: Enable "pickup" in Shopify

Before you can send notifications, make sure that "pickup" is enabled.

1. Go to Shopify Admin → Settings.

2. Click on Shipping and delivery.

3. Under Local pickup, select the location where you want to offer pickup.

4. Check Offer local pickup.

5. Fill in details like:

   • Pickup instructions (e.g. "Show order confirmation at pickup")

   • Estimated processing time.

6. Click Save.

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Step 2: Go to notifications

1. Go to Shopify Admin → Settings → Notifications (Settings → Notifications).

2. Scroll down to the Local pickup notifications section.
   Here you will find three types:

   • Order confirmation for pickup (when the customer chooses pickup)

   • Ready for pickup ✅ ← the one you need to activate/edit

   • Pickup completed (Picked up)

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Step 3: Edit the "Ready for pickup" email

1. Click "Ready for pickup".

2. Click Edit to open the email template.