Customs information

If an order fails due to missing customs information, it is typically because you need to add a tariff code to your products (can be done directly in Shopify as an HS code).

First check that your products have the correct Tariff code created in Peak: https://peaksystemsaps.freshdesk.com/support/solutions/articles/203000031856-told-tilf%C3%B8j-toldoplysninger-pa-et-eller-flere-produkter

Then check if there is a description of the Tariff codes as well. This can be shoes, clothing, etc. See this guide from PeakWMS: https://peaksystemsaps.freshdesk.com/support/solutions/articles/203000032610-told-opret-toldtarif