Which Shopify plan should my store be on?
Last Updated: 24. September 2025Thanks to our Shopify App, you don’t need to be on any specific Shopify plan. This means you can be on the cheapest basic plan and still take full advantage of everything Shipshark offers. Of course, if you want to show dynamic parcel shops, you need to have Carrier Calculated Shipping enabled, which you can…
How long does it take from when you receive my goods until they are shipped to customers?
Last Updated: 28. December 2024Keep us informed of when your products are received via “Goods Receipt” in Peak and make sure each box clearly states which products it contains and how many of what – important! See the guide for that here. If you take care of the above, you can expect 1-3 days from receipt of orders to…
Do you also ship my products on holidays and weekends?
Last Updated: 28. December 2024We ship every weekday all year round. Special arrangements can be made for shipping during holidays and weekends if necessary – just let us know! However, we do NOT ship on weekends or public holidays unless otherwise agreed.
When do you ship?
Last Updated: 28. December 2024We pick and pack your orders as they come in. We aim to pack and ship orders received before 13:00 the same day – weekdays only. We ship every weekday all year round. Special arrangements can be made for shipping during holidays and weekends if necessary – just let us know!
All about custom packaging
Last Updated: 28. December 2024Do you want your goods packed in specific bags or boxes, or do you have other special needs? Then contact us and we’ll find a solution. We can get the customized shipping bags in the correct color with your logo on it for you, we can add business cards and anything you want! Just keep…
How do I track my orders and where can I track them?
Last Updated: 28. December 2024As soon as your order is shipped, its status in Shopify will change from “unfulfilled” to “fulfilled” (if your Shopify is in English), or from “un-klargjort” to “klargjort” (if your Shopify is in Danish). As soon as your order is prepared, a tracking link will automatically appear on your order in Shopify. If you want…
What is the process when I use Shipshark?
Last Updated: 4. February 2025From the moment you place your order until it reaches your customer, many things happen. Fortunately, we’ve made it as simple as possible for you. Here you can see the process:
Expanding into new markets
Last Updated: 28. December 2024If you’re looking to expand into a new market, we can help! Initially, of course, this requires you to inform us about it. From there, we help with setup and make sure everything runs smoothly.
Delivery of goods on pre-order
Last Updated: 28. December 2024We specialize in shipping items you have on pre-order as quickly as possible. If you have items delivered that are on pre-order and you need to ship them urgently, it’s crucial that you follow our guide on receiving goods here. Next, you should preferably inform us at least 5 days before the goods are received…
Setting up bundles
Last Updated: 15. April 2025If you have bundles in your shop, we can easily handle it for you – for free. Here is the process: Now everything loads correctly! As soon as you get an order for a bundle, you can also look it up in Peak and check if everything is done correctly PeakWMS also has their own…
Choice of shipping methods depending on weight & volume
Last Updated: 17. September 2025You can customize in Shopify so that certain orders are only shipped with certain shipping methods. For example, you can make all orders over 5 kg only ship with GLS and all orders under 5 kg ship with DAO. This is done like this: Here is an example of how shipping is set up so…
How can I set up pre-orders?
Last Updated: 28. December 2024In Shopify, you can continue to sell your products even if you are out of stock. You do this by enabling “Continue selling when out of stock” for each product. You can find this option in Shopify under “Inventory” when you are in your product admin.
Transfer of responsibility
Last Updated: 16. January 2025When we pick and pack your orders, we are of course responsible for looking after them, but as soon as your order is picked up by DAO, GLS or another freight provider, they assume responsibility. In other words, if something goes wrong with the delivery of your orders to your customers, it’s the shipping provider…
How long can an order remain unshipped?
Last Updated: 31. January 2025If you have orders but don’t want to ship them yet, it can be done. In case the order contains items that are not in stock, PeakWMS will put the entire order on hold. You can ship what you have in stock by pressing release order in PeakWMS: You can also manually put an order…
Expansion to Norway
Last Updated: 27. September 2025We’ve made it super simple to expand to Norway, which is an incredibly attractive market for most Danish webshops. With our shipping solution, you can ship to Norway without charging your customers customs duties. Remember that you can NOT use VOEC to Norway if your product costs more than 3000 NOK. Here’s how you do…
Enable Click & Collect
Last Updated: 2. November 2025As a Shipshark customer, you can take advantage of click & collect. This works especially well for higher volume webshops for customers who need to get their order before a birthday or other special occasions like Christmas, which in itself will significantly increase your conversion rate. Here’s how to set it up: 2. Remember to…
How do I create a product A/B test in my shop system so that it also works in PeakWMS?
Last Updated: 8. May 2025If you want to test two variants of a product – for example, different images, descriptions or prices – you can do an A/B test in your webshop. But for it all to still work correctly in PeakWMS, it has to be done right. Here’s how you do it: You may want to create a…
Add Bring & UPS as shipping method
Last Updated: 18. June 2025Fill out our mastercard with your company information here
If you can’t find your products in PeakWMS
Last Updated: 24. September 2025If you find that your Shopify products are not imported into PeakWMS and you can’t find them, there are two solutions. Manual import First try manually importing them via their guide here: https://help.peakwms.com/support/solutions/articles/203000031599-produkter-hent-produkt For the product ID, enter the variant ID that is in your Shopify URL. For example, if you are on your Shopify…
